We will deliver a standard order 3 days after the day it’s placed (excluding Sundays). For example, an order placed on Monday will be delivered on Thursday. An order placed on Friday will be delivered on Tuesday.
You can also choose Next-Day service (+£6.95) - if you place a Next-Day order before 9.30am, we’ll return it by 5pm the following day (again, excluding Sundays).
For more details, see our turnaround times table.
Please note that some services can take a little longer. For example, some alterations, repairs, shoe repairs and specialist cleaning processes may take a few extra days.
When you have an order for collection, drop off your clothes in the locker, lock it, and take the key.
You can place an order online, selecting your locker number from the drop down list, or by SMS - simply send a text to 60777 reading LAUNDRY XXX (where XXX is your locker number)
You’ll need a £1 coin to secure a locker (you’ll get it back when you pick up your completed order).
You can find our full list of prices here. Once we’ve collected your order our team will check your clothes and send you a full breakdown of the cost so there are no surprises. If you have any questions on pricing, please give us a call on 020 7193 3130 or email firstname.lastname@example.org. Please also be aware that our minimum order is £15 - you can place an order containing less than £15, and it will be rounded up to the £15 minimum.
All payments are made online, through our secure payment handlers.
When you sign up, you can register an auto-payment method, using either a payment card or a direct debit. Once we’ve processed your order and sent you a confirmation of the pricing, your payment will then be processed automatically.
If you haven’t set up a payment method, we’ll send you a payment request e-mail alongside your order summary. Simply follow the link in the e-mail to make your online payment for the order
Our highly trained processing team carefully sort through all of your clothes, checking the manufacturer’s care labels to ensure your items are cleaned in the safest and most suitable way.
If we need to check anything with you, or if there might be any risk to your clothing, we’ll contact you to discuss this before proceeding.